Refund Policy

A. Merchandise Purchased via shop.givart.org

Merchandise is produced and shipped by our partner ‘Prints and Daggers’ (a sister company of Silque Tech which powers the Givart platform). Refunds or replacements are only provided if:
· The item arrives damaged, defective, or materially different from what was ordered.
· The wrong item was shipped.
· The item does not arrive within the shipping timeframe specified by the provider.

In these cases:

· Contact ‘Prints and Daggers’ direct within 14 business days at: hello@printsanddaggers.com
· Include photos and a description of the issue.
· ‘Prints and Daggers’ will facilitate a refund, replacement, or credit.

Refunds are not available for:

· Change of mind, except where applicable consumer protection laws (such as statutory cooling-off periods in some jurisdictions) provide otherwise. In those cases, users may exercise their rights in accordance with the relevant law, and instructions for doing so will be provided upon request. Buyer error (e.g., wrong size or colour selected)

· Delays outside the control of Givart or the provider (e.g., customs, strikes, weather)

B. Printed givart

We’re committed to delivering beautiful, high-quality prints. If something isn’t right, we’re here to help.

Please note:
– Printing fees are non-refundable once Gelato begins production.
– If a print is damaged/lost, Givart will coordinate replacements with Gelato.
– Givart is not liable for delays or errors caused by Gelato.

Report any issue within 14 days of the estimated delivery date. 
We partner with Gelato.com to fulfil your orders, and here’s how things work through Gelato:

Eligible for a Refund or Replacement:
· Damaged, defective, misprinted, or wrong item
· Lost in transit (not marked delivered)
· Marked as delivered but missing after your own local checks
· Returned to sender (for reasons beyond your control)
· Gelato will:
· Automatically send a replacement for lost orders unless you prefer a refund
· Offer investigation-based resolution for “marked delivered” cases
· Refund product costs (minus shipping) for eligible “returned” parcels

Not Covered:
· Wrong address entered at checkout
· Recipient refused delivery or fails to collect
· Colour variations within typical print tolerances
· Change of mind or order cancellation after processing begins

Eligibility Summary:

How to Request Help

Send us an email at: refunds@givart.org with:
· Your name, order number & date
· A description of the problem
· Tracking info (if relevant)
· Clear photos (for visible issues)

We aim to resolve all requests within 2–5 business days.